Privacy Policy

Durraka Factory for Industry (“Durraka”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit durraka.com (the “Website”) or contact us through it or through the channels listed on it, how we use and protect that data, and the rights available to you. We process personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia and its Implementing Regulations. across the Kingdom.

1. Who We Are

Durraka Factory for Industry is a Saudi company under Commercial Registration No. CR 4602002725, with its office at Office 203, 2nd Floor, JBSA 2372, Jeddah, and its manufacturing facility in Rabigh, Saudi Arabia. Durraka is the controller responsible for the personal data collected through the Website.

2. Information We Collect

Information you provide to us. When you submit our contact or quotation request form, we collect your name, company name, email address, phone number and the content of your message. If you send us drawings, specifications or other project documents by email or WhatsApp, we also receive those files and any personal data they contain, along with any further correspondence between us.

Information collected automatically. When you browse the Website, our servers and cookies may record technical information such as your IP address, browser and device type, the pages you visit, and the date and time of your visit.

Information we do not seek. We do not intentionally collect sensitive personal data, and the Website is not directed at individuals under 18 years of age.

3. How We Use Your Information

We use personal data only for clear and legitimate purposes, including to:

Respond to your enquiries and prepare quotations based on your project requirements
Coordinate with you on drawings, samples, approvals, production and delivery
Manage our business relationships with clients, consultants, contractors and suppliers
Operate, secure, maintain and improve the Website
Comply with our legal, regulatory and record-keeping obligations
With your consent, send you updates about our products and projects. You may opt out at any time

Depending on the situation, we rely on your consent, on the need to take steps at your request before entering into a contract, on our legitimate business interests, or on our legal obligations.

4. Cookies

The Website uses cookies and similar technologies that are necessary for it to function properly and, where applicable, to help us understand how visitors use it. Some third-party services connected to the Website, such as font providers, maps, WhatsApp and social media platforms, may set their own cookies. You can manage or disable cookies through your browser settings, although some features of the Website may then not work as intended.

5. Sharing Your Information

We do not sell or rent your personal data. We share it only where necessary with:

Service providers who host, maintain or support the Website, email and IT systems, under confidentiality and data-protection obligations
Consultants, contractors and other parties involved in your project, where this is required to deliver it
Government and regulatory authorities, where required by law or by an official request
Our legal, financial and professional advisers
A successor entity in the event of a merger, acquisition or restructuring

6. Third-Party Platforms and Links

When you contact us through WhatsApp, follow us on LinkedIn, Instagram, Facebook, Snapchat or TikTok, or open our location on Google Maps, your data is also processed by those platforms under their own privacy policies, which we do not control. We encourage you to review them.

7. Transfers Outside the Kingdom

Some of our service providers may store or process data outside Saudi Arabia. Where this happens, we ensure the transfer complies with the Personal Data Protection Law and the regulations governing the transfer of personal data outside the Kingdom.

8. Data Retention

We keep personal data only for as long as needed to fulfil the purposes described in this Policy, or longer where the law requires it, such as for commercial, accounting and tax records. Enquiries that do not lead to a business relationship are kept for a limited period, after which they are securely deleted or anonymised.

9. Data Security

We apply appropriate administrative, technical and physical measures to protect personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to the conditions set out in the law, you have the right to:

Be informed about how your personal data is collected and processed
Access your personal data and obtain a copy of it
Request the correction or completion of inaccurate or incomplete data
Request the deletion of your personal data once it is no longer needed
Withdraw your consent at any time, without affecting processing carried out before the withdrawal

To exercise any of these rights, contact us at info@durraka.com and we will respond within the timeframes set by law. If you believe your data has been processed in breach of the law, you may file a complaint with the Saudi Data and AI Authority (SDAIA).

11. Updates and Language

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date and takes effect from the date of publication. This Policy is published in Arabic and English; in the event of any inconsistency, the Arabic version prevails.

12. Contact Us

For any questions about this Policy or how we handle your personal data:

Durraka Factory for Industry